Frequently Asked Questions (FAQ)

Can a client change or cancel previously scheduled service?

1.

Yes, our clients can easily cancel services. We understand that sometimes life comes in a way, circumstances change and it is necessary to cancel a pre-planned service. We always treat our customers with understanding of their situation and as a curtesy, cancel the services at your request.

However, please consider that we work on a schedule and have to accommodate all our clients. If possible, please notify us of a service cancellation as soon as possible. 

Generally speaking, our clients have three options to inform us about their plans:

•     Rescheduling of a service more than 24 hours in advance,
•     Rescheduling a service less than 6 hours in advance,
•     Cancellation less than 24 hours in advance.

How can a client reschedule or cancel a service?

2.

If a client wants to cancel or reschedule previously booked service/servises, he or she has three options:

• The most convenient way is to click on Cancel or Rechedule links and fill out a simple form. As soon as we receive the form, the service will be immediately canceled, or if you want to change the schedule, we will contact you and reassign the date of the service to a convenient day and hour;
• Another way is to call us (416) 522-88-53 and leave a message indicating if you want to cancel or reschedule, your name and the address with postal code where the inspection is to be cancelled.

Rescheduling or cancellation of a service (more than 24 hours)

3.

Cancellation. If a client informs us about cancellation NO later than 24 hours before day of his/her inspection, no fees will be charged. In case of prepaid service, we refund all amount in full.

Rescheduling. If a client informs us about rescheduling NO later than 24 hours before day of your inspection, we make his or her rescheduling for a conveinient date and time without any charge applied.

Rescheduling of a service less than 6 hours before an inspection

4.

Clients, who have special/extenuating circumstances

5.

Clients, who have special/extenuating circumstances for cancelling less than 6 hours before scheduled appointment may be waved from paying the fee.